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The things that enable us to deliver a service

04
Organisational transformation

Transforming service delivery and culture

Meaningful change often starts within. We work with the people who experience it at the frontline, while unlocking the conditions for change with leaders.

We partner with them to improve ways of working, and identify tools and technology that enhances their experience, empowering them to deliver a better experience for consumers/patients.

Activities

  • Service blueprinting and service model design
  • Employee experience
  • AI and emerging tech opportunity mapping
  • CX coaching / capability uplift

Common focus areas

  • Improve efficiency of people, process and tech
  • Reduce the administrative burden on staff
  • Prototype and test service changes on the frontline
  • Prepare leadership for service transformation
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